Privacy Policy

1. Introduction

Auxy Ai (“Auxy Ai,” “we,” “us” or “our”) is an AI-powered customer service support platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and related services (the “Service”).

This Privacy Policy does not apply to information processed on behalf of business customers while providing services to them. That data is governed by agreements with those customers. If you are concerned about data processed on behalf of a business, please reach out directly to that business.

2. Personal Information We Collect

We may collect the following categories of personal information:

• Identity Data: name, job title, company name, or similar identifiers.
• Contact Data: email address, phone number, and mailing address.
• Demographic Data: city, state, country of residence, postal code, age.
• Technical Data: IP address, browser type, operating system, device identifiers.
• Usage Data: pages visited, features used, access times, and referring URLs.
• Marketing & Communications Data: preferences for receiving communications.
• Communications: information shared when you contact us or interact with support.

3. How We Use Your Personal Information

We may use your personal information to:

• Provide, maintain, and improve the Service.
• Communicate with you regarding updates, support, and administration.
• Personalize your experience with the Service.
• Analyze usage to improve our business and develop new features.
• Send marketing communications (if you opt-in).
• Comply with legal obligations and enforce our terms.
• Protect against fraud, abuse, and unauthorized access.

4. How We Share Your Personal Information

We may share your personal information with:

• Service Providers: vendors who support our operations (e.g., hosting, analytics).
• Business Partners: event co-sponsors or collaborators.
• Authorities: where required by law or to protect rights and safety.
• Business Transferees: in connection with mergers, acquisitions, or financing.

5. Your Choices

You have the following choices regarding your data:

• Opt-out of marketing communications at any time.
• Manage cookies through your browser settings.
• Limit personalized ads using browser or device privacy controls.
• Decline to provide certain data (which may limit our ability to provide services).

6. Data Security

We implement technical and organizational measures to protect your information. However, no method of transmission over the internet is fully secure, and we cannot guarantee absolute security.

7. International Data Transfers

We are headquartered in Pune, India, and may use service providers located in other countries. Your personal data may therefore be transferred to jurisdictions where privacy laws may be less protective.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

9. Children

The Service is not intended for individuals under 18 years of age. If we learn that we have collected personal information from a child in violation of applicable law, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Service indicates your acceptance of the updated policy.

11. How to Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: [email protected]
Address: Auxy Ai, Pune, India